Majority of Workers Report They Need New Skills to Prepare for AI's Future Impact

Jobs for the Future releases new survey on artificial intelligence and the future of work.

Published jul. 13, 2023

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BOSTON (July 13, 2023) — More than half of adults believe they need to gain new skills to prepare for the impacts of artificial intelligence – with one-third believing it necessary to do so within the next year—according to a new survey commissioned by Jobs for the Future’s Center for Artificial Intelligence & the Future of Work.

“Both learners and workers understand the impact of AI will be profound. There’s a real willingness to seek training and harness the potential of AI at work, but workers also are skeptical of where to find support,” said Alex Swartsel, who leads JFF’s Center for Artificial Intelligence & the Future of Work. “This is a critical moment: we need to inform and upskill our entire workforce, and we especially need to ensure that no one is left behind.”

As the integration of AI into how we learn, work, and live quickens, more workers are open to learning opportunities for using AI at work (58%) than they are concerned about AI taking away their job (29%) or hurting their company (35%). While most (88%) do not yet trust their employers to support them in understanding AI, individuals who have already encountered AI in their current jobs are more than twice as likely to feel AI would do more good than harm.

Even so, the impact of AI is nascent: today, fewer than 1 in 10 are currently experiencing AI in their jobs. A quarter of adults feel skeptical (26%) about the future impact of AI on their own life–more so than fearful (17%), neutral (16%), hopeful (17%), or excited (10%).

When examining the perspectives of adults in the United States by race, gender, and income, several differences emerge that merit attention as we work to ensure the equitable impact of AI:

  • Relative to men, women are more bearish on AI. Women were less likely than men to feel that AI would be good for workers (46% less likely) and education (37% less likely), and 62% less likely to feel excited or hopeful about AI’s impact on their own lives.
  • Black respondents view AI more positively than white respondents. When comparing the views of Black and white respondents, Black respondents were 62% less likely to say AI would do more harm than good.
  • Younger workers feel more pressure to upskill. Gen Z and Millennial workers (66% each) were more likely than Gen X (52%) or Baby Boomer (43%) workers to feel they need to upgrade their skills because of AI.
  • Skepticism about AI’s value and impact is higher among those earning less. In comparison to those making more than $100,000 per year, respondents making less than $50,000 annually were 40% less likely to feel AI's impact would be net positive and 38% less likely to feel that AI would be good for workers and education.

“While AI certainly poses challenges, we also see astonishing opportunities for how it can transform the very ways we prepare workers for an evolving workplace,” said Maria Flynn, JFF's president and CEO. “The work ahead of us looms large. It will require us to listen to the experiences of workers, and to convene employers, policymakers, and solution designers to ensure AI systems integrated into the classroom and the workplace do not perpetuate or introduce new biases. It means retooling our education and workforce systems to adequately prepare workers. But, I am confident that we can harness the impact of AI to lift millions more workers into quality jobs.”

The poll was conducted by Morning Consult between May 31-June 2, 2023 among a sample of 2,204 adults. The interviews were conducted online and the data were weighted to approximate a target sample of adults based on age, gender, race, educational attainment, region, gender by age, and race by educational attainment.

Launched in June, the JFF Center for Artificial Intelligence & the Future of Work focuses on connecting policy with practices that are grounded in equitable applications of AI so all learners and workers benefit. The center is intended to play a critical role in achieving JFF’s North Star goal: In 10 years, 75 million people facing systemic barriers to advancement will work in quality jobs. For more information about the Center for Artificial Intelligence & the Future of Work, please visit www.jff.org/ai.