Frontline workers bring powerful experience, know-how, and skills to bear on critical functions within nearly every business and the most critical sectors of our economy. Their insights and up-close understanding of customers, products, and services fuel transformation and innovation.
Yet, too often, our understanding of the experiences and perspectives of frontline workers is limited. Not only is that harmful to the economic mobility of workers, it undermines our broader economic success—and competitiveness.
Business leaders who understand and value the frontline workforce unlock a wealth of benefits.
In this three-part series, Frontline Possibilities, Jobs for the Future (JFF) explores how and why understanding the needs, aspirations, and potential of frontline workers can transform your business.