How Postmates Recovers Stronger

Impact Employer Postmates re-engineers its platform to more prominently feature and incentivize patronage of Black-owned businesses.

Published aug. 12, 2020


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Postmates empowers communities to shop local and help businesses grow. They rely on their fleet of 400,000 couriers to power their platform and have prioritized supporting them through the COVID-19 pandemic and beyond through the Postmates Relief Fund, which covers general medical expenses such as medical copays and related expenses. They also stepped up to provide 14 days of financial support for sick fleet members and those that have to stay home to care for a loved one. Notably, the company is actively offering connections to services such as telemedicine, mental health services, upward mobility programming, and COVID-19 testing to holistically meet the needs of their workers.

As we move into the recovery period, Postmates is prioritizing an equitable economic recovery with fleet members, customers, and business partners at the center. Most recently, Postmates has re-engineered their platform to more prominently feature and incentivize patronage of Black-owned businesses. This allows customers to more easily search and order from Black owned restaurants in their area, and place orders without the typical delivery fee Postmates charges. This is just the beginning of their efforts to build inclusive practices and products into the way they do business, ensuring all communities can Recover Stronger.

At Postmates, our people are the heart and engine of our business. During these trying times, we’ve made critical investments in their health, safety, and wellbeing. As we move forward, we’re also thinking creatively about how we can use our platform and product to advance racial justice and contribute to a more equitable future. We’re thrilled to be a part of the Founding Coalition that’s helping us all Recover Stronger.

Bastian Lehmann, CEO, Postmates

Recover Stronger mobilizes Impact Employers to create a more equitable economic recovery by prioritizing the well-being and advancement of the people who make their companies run. Its focus is on those who have faced the greatest challenges in the COVID-19 crisis, particularly frontline workers, people of color, and low-income people.