Evidence-Based Coaching for Change

Last revised March 2018 | Valid through August 2018

JFF is partnering with the Community College Research Initiatives (CCRI) at the University of Washington to help Student Success Centers launch a pilot project for guided pathways implementation and other student success initiatives. CCRI provides research-based consultation to assist Centers in their design and delivery of evidence-based coaching for change. This includes helping Centers use assessments and inquiry to customize and lead coaching services and resources through supports that include:

  • Level 1: Tools and templates for assessment and coaching processes, including facilitating change, building teams and defining roles, diagnosing organizational challenges, setting measurable goals and outcomes, and creating action plans.
  • Level 2: Support and guidance on equity and change leadership related to coaching during CCRI-led sessions at convenings hosted by JFF and partners.
  • Level 3: Consultation and guidance for Centers on overall coaching strategy to facilitate the implementation of desired changes. Workshops and webinars for Centers and coaches utilizing data driven processes, such as asset mapping, critical reflective practice, communities of practice, and equity and change dialogues. Direct support to Centers identified to receive deeper assistance in designing, delivering, and evaluating customized coaching strategies, using networked improvement communities, facilitating organizational learning, and establishing ongoing monitoring and feedback loops to support systemic change.

Key to Levels of Service

Level 1: Online Tools and Resources

such as research publications, policy briefs, recorded webinars, and virtual tools and templates

Level 2: Training, Convening, and Peer Learning

such as Network-wide workshops and webinars, group consultation with national providers, and leadership development opportunities

Level 3: Customized Services

such as state-specific coaching and consultation, institutes, and trainings customized for Centers based on readiness and need for deeper, individualized support


Workshops and Webinars for Centers and Coaches:

Introducing and advancing an understanding for how to implement the following data-driven processes to bring about the desired change:

  • Asset Mapping – Uncovering and inventorying strengths to improve areas of need. Conversely, flipping a perceived deficit into an asset will further enhance this process.  
  • Critical Reflective Practice – Leading institutions to critically examine the ways day-to-day practices contribute to the status quo and give insights into what needs to change, with particular attention on developing critical friends for sustainable, ongoing practices.
  • Communities of Practice – Leading discussions around how a community of practice can assist in bringing about desired and sustainable changes.
  • Equity and Change Dialogues – Facilitating a dialogue on equity, inclusion, and social justice in the conversation about systemic change.


Subject Matter Consultation:

CCRI will help assess the Center’s needs and provide opportunities to draw from a network of subject matter experts, both within and external to CCRI, who are best positioned to bring about desired and sustainable changes in student success. The CCRI team has subject matter expertise in pathways, partnerships, teaching and learning, equity and transformative change, transfer and transition, college and career readiness, STEM education, and other areas. 

Deeper Customized Support:

  • CCRI provides individual strategic consulting, planning, and site visits to Student Success Centers, customized for Centers that are implementing guided pathways and are well-positioned for deeper work. Readiness and timing for this level of service will be determined in collaboration with JFF.
  • Create strategic plans with designated Centers that address: how to gather information about whether or not coaching is working, to assess and understand the impact of coaching on the desired change. The plan will also document the value and application of the coaching strategies and how to benefit from the shared learning that is occurring on college campuses, e.g. through using networked improvement communities.